Coordinated Access System Transformation

journey map of a shelter user showing potential thoughts and feelings through the process of a staying in a shelter and finding housing.

Background

Through a fellowship with Code For Canada, I had the privilege of working with the City of Toronto on a system transformation program for our homelessness system, through a fellowship with Code for Canada. We made incremental progress in building new software features with the users of homelessness services, following an inclusive design methodology.

Much more remains to be written about it, but snapshots of our work can be seen below.

person icon with service icons connected by lines